Reflective Journaling: Week 4
I can’t believe that I finished Don Norman’s book! I don’t know how long I have been meaning and wanting to read the book, but I am so glad that I had the chance to read it and change my perspective. This weeks readings were very interesting and continued to change my view on my current position and how I can better myself as a UX designer and how that can translate into my work.
I have to admit, I did have quite a hard time getting the wheels turning on the workflow assignment this week. I had so many ideas popping up in my head I didn’t know how to gather them all in one place and present them clearly. This assignment got me thinking so much like a UX designer that I went to bed thinking about how to solve the title inspectors frustrations, dreamt about how to make his job easier, and woke up scribbling down more ideas of how to go about designing the best workflow possible. What really got to me was the persona I created, Stanley Johnson, and how he became so real to me. I was worried about him and his family and how I needed to create an experience that allowed him to get his work done quickly and error free so he could get to his kids soccer game. I really got a lot out of that exercise Paul Sherman shared with us!
It was nice to see that my empathy for the user, real or “not”, is still so strong and cares so much. Even if I have never really dealt with title inspectors or have gone through the mortgage process (I’ve only learned bits and pieces of the process through work), I still felt so invested in making this application better for Stanley Johnson and all of the people he works with. I felt like a more empathetic and devoted designer this week.
I have to admit, I did have quite a hard time getting the wheels turning on the workflow assignment this week. I had so many ideas popping up in my head I didn’t know how to gather them all in one place and present them clearly. This assignment got me thinking so much like a UX designer that I went to bed thinking about how to solve the title inspectors frustrations, dreamt about how to make his job easier, and woke up scribbling down more ideas of how to go about designing the best workflow possible. What really got to me was the persona I created, Stanley Johnson, and how he became so real to me. I was worried about him and his family and how I needed to create an experience that allowed him to get his work done quickly and error free so he could get to his kids soccer game. I really got a lot out of that exercise Paul Sherman shared with us!
It was nice to see that my empathy for the user, real or “not”, is still so strong and cares so much. Even if I have never really dealt with title inspectors or have gone through the mortgage process (I’ve only learned bits and pieces of the process through work), I still felt so invested in making this application better for Stanley Johnson and all of the people he works with. I felt like a more empathetic and devoted designer this week.
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